Considering online safety

I need to be cautious about phishing and avoid running any commands. It's a good idea to suggest next steps like checking the official announcement through the event website, ticketing platform, or police statement. Monitoring deadlines and keeping screenshots is wise, too. If the user needs help with tasks, like drafting a refund request message, I can prepare a bilingual template and provide a short timeline. Let's keep it generic and focus on their needs!Crafting a response template

I should summarize the situation: According to the Indian police, the organizers have detained individuals and promised refunds. For ticket holders, it appears refunds will likely come through the original channel, but the timeline is uncertain — typically, it takes 7–14 business days, and possibly longer.

I’ll suggest actions: 1) Check the notice on the ticketing platform and social media; 2) Do not share OTPs; 3) Keep evidence; 4) Submit refund requests; 5) If no progress in a certain number of days, consider a chargeback. For international payments, the chargeback window is typically 60–120 days.

I’ll prepare templates in both Chinese and English for any necessary communications.Creating templates and tracking options

I want to make sure I provide clear and concise content. I'll ask if the user wants me to track updates or draft a complaint to consumer protection or regulators, and I’ll include translations. I should keep everything straightforward, using bullet points for easy readability but avoiding heavy formatting.

It seems I can use code blocks for the templates, so I’ll prepare both Chinese and English versions in those fenced blocks. Let's get these templates organized!